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Questions about an order, a product, or delivery to your area. We answer every message within one working day, usually much sooner.

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Order number

On your confirmation email. It helps us answer first time.

Your name

Email address

Mobile number

Optional. Faster for delivery questions.

Your region

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Goes to support@british-groceries.com. You will get an automatic acknowledgement with a reference number.

Other ways to reach us

Live chat Fastest

The quickest way to get an answer on stock, sizes or delivery.

Staffed 9am–6pm Philippine time, Monday to Saturday. Outside those hours leave a message and we reply next working day.

Viber & WhatsApp

+44 7442 539 226

Message or call. Same hours as live chat.

Email

support@british-groceries.com

Orders and deliveries. Replies within one working day.

All times Philippine Standard Time (GMT+8).

Faster than messaging

Track your order Enter your order number and see exactly where the parcel is. Track an order → Delivery costs & times What it costs to your region, and how long it takes. Delivery information → Returns & refunds What can be returned, how long you have, and how refunds work. Returns policy →

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